We recommend removing exotic birds from the newly carpeted areas until the smell is gone. Ventilating the carpet for approximately 48 to 72 hours.

Will the lingering emissions cause any long term health problems?

I have been out shopping for carpet and every store I go to tells me a different story about fibers and what type of carpet to buy. What is the truth, how do I buy durable carpet?

Every fiber has it's own characteristic (we give each fiber characteristic) and no one single fiber has everything. Regardless of which fiber you choose, the construction of the carpet is what makes carpet durable. For durable, heavy traffic carpet you want to look for a dense construction (you don't want to be able to easily see, or feel the backing of the carpet through the fiber). Shorter pile heights perform better in heavy traffic areas (like entry ways, stairs, halls, playrooms) so choosing a pile height with a ½ of an inch or less will be more durable.

My carpet has been down for two weeks and still smells causing me to have a stuffy nose, what can I do?

If the consumer really feels that the carpet is related, it helps to suggest to them that they might have a hot water extraction done on their carpet.

I have a new house and my new carpet is causing my nose to be stuffy, is there something wrong with my carpet?

I was told that new carpet will off gas for at least 2 years?

This is erroneous information, most “off-gassing” of new carpet is within the first 24 hours or so. Properly ventilate with good air exchange for approximately 48 to 72 hours. The new carpet smell should dissipate within this time.

I saw your label on the back of this carpet, what does this mean?

The CRI label means that the carpet has been tested for chemical emissions and is a low emitter as far as chemical emissions.

What type of vacuum should I buy?

Use a vacuum that has been through CRI's IAQ program for vacuum's, testing for soil removal, dust containment and carpet appearance retention.

I have wool carpet, should I use a beater bar/brush on my wool carpet?

It is recommended to use a vacuum cleaner that has suction only.

Should the new vacuum cleaner I purchase have a HEPA filter?

Not necessarily. Look for vacuums carrying the CRI vacuum cleaner testing program label. Many units are not HEPA filter units, yet are very effective in dust containment. HEPA filters may add additional cost to the overall operational cost of the vacuum.

I can see the seams in my room, I was told they are not supposed to show?

No seam is invisible, seams should be kept to a minimum, running the length of the area making sure the natural light does not strike across the seam.

I have Berber carpet and my seams are raveling, what is causing this?

It's possible that the seams weren't sealed. All cut edges of the two pieces used to make the seam should be sealed to prevent problems like this.

My carpet is buckling, what causes this to happen?

Several things can cause buckling, improper installation, the wrong cushion, moving furniture or high humidity. When having your carpet re-stretched, be sure all the furniture is removed from the room and the carpet is power stretched very tightly in all four directions. There are technical bulletins available on both wrinkling and restretching of carpet.
I have cut pile carpet, the installer said seams on a cut pile Carpet did not need to be sealed.
Manufacturers specify that all carpet seams must be sealed.

Do I have to put a carpet cushion under my carpet?

Carpet cushion is the life of the carpet. Except for direct glue down carpet, we recommend always using carpet cushion. Be sure and check with the carpet manufacturer to find out what their cushion requirements are.

Should the carpet pile go up the stairs or down the stairs?

It's recommended to have the carpet pile going up the stairs to help prevent slip/fall.

The installer wet my carpet backing before installing the carpet, is this the proper procedure?

What type of pad should be installed over radiant heat?

It is recommend to use either a flat rubber or synthetic cushion that is no thicker than 3/8 of an inch. There is a technical bulletin with R Value charts available.

I was told if I have my carpet steamed cleaned it will mold?

Carpet that is wet cleaned should be dry within 12 hours. Carpet that is properly extraction cleaned should not be wet long enough to mold.

My retailer told me to never have my carpet cleaned, is this true?

Maintenance adds to the life of your carpet. Carpet should always be cleaned the way the manufacturer specifies approximately every 12 to 18 months.

How often should I vacuum?

It's best to vacuum your carpet at least twice a week, if you can't vacuum your entire house this often, at least vacuum the high traffic areas at least twice a week.